Privacy Policy

Effective Date: 08/10/2025
DHS Financial Solutions
ABN: 94 857 896 903
Website: www.dhsfinancialsolutions.com.au

Legal Disclaimer

DHS Financial Solutions is a loan processing and administrative support service. We are not a lender or credit provider and do not offer credit or financial advice. Any finance applications processed through our services are referred to authorised DHS Financial Solutions Brokers or accredited credit providers for assessment and approval.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your information as described in this Privacy Policy.

1. Overview

DHS Financial Solutions is committed to safeguarding your privacy and ensuring your personal information is handled securely and responsibly.

This policy outlines how we collect, use, disclose, and protect personal information relating to our services, clients, and website users.

2. Information We Collect

We may collect the following types of personal information, depending on your relationship with us:

Personal Identification: Name, date of birth, residential and postal address, contact details (phone, email)
Financial Information: Employment details, income, expenses, credit history, bank statements
Business Information: ABN, business name, trading history (for commercial finance applications)
Client Data: Documents and details submitted through brokers (e.g., finance applications, supporting documents)
Technical Information: IP address, browser type, operating system, and website usage data (via cookies or analytics tools)

3. How We Collect Your Information

We may collect personal information through:

Direct interactions (e.g., forms, phone calls, or emails)
Your broker, lender, or finance professional
Our website, online tools, or secure client portals
Third-party providers such as credit reporting agencies — only with your explicit consent

4. Purpose of Collecting Information

We collect and use personal information to:

Provide loan processing and administrative support services
Assist brokers with preparing and submitting finance applications
Communicate with clients, brokers, and lenders
Comply with legal and regulatory requirements
Improve our website and service delivery
Respond to general enquiries or complaints

5. Disclosure of Personal Information

We may disclose your personal information to:

Authorised brokers and aggregators associated with your application
Accredited lenders, banks, or credit providers for assessment and approval
Our employees, contractors, or technology partners (e.g., CRM or secure storage systems)
Government or regulatory bodies, where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Security of Your Information

We take reasonable precautions to protect your personal data from misuse, loss, unauthorised access, modification, or disclosure.
All client and application information is stored securely, with restricted access to authorised personnel only.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date.

To make a request, please contact:
📧 Email: admin@dhsfinancialsolutions.com.au
📞 Phone: 0421 074 260

We will respond to your request within a reasonable timeframe.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and collect anonymous usage statistics. You can modify your browser settings to disable cookies at any time; however, this may affect site functionality.

9. Third-Party Links

Our website may include links to external or third-party websites. DHS Financial Solutions is not responsible for the privacy practices, accuracy, or content of those external sites. We recommend reviewing their privacy policies before providing personal information.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, technology, or legal obligations. The latest version will always be available on our website, and the “Effective Date” will be updated accordingly.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or the way your personal information is handled, please contact:

DHS Financial Solutions
📧 Email: admin@dhsfinancialsolutions.com.au
📍 Address: Helensvale, QLD 4212, Australia
📞 Phone: 0421 074 260

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.