Terms & Conditions

Effective Date: 08/10/2025
DHS Financial Solutions
ABN: 94 857 896 903
Website: www.dhsfinancialsolutions.com.au

Legal Disclaimer

DHS Financial Solutions provides loan processing and administrative support services for both consumer and commercial clients. We are not a lender or credit provider and do not offer credit or financial advice.

All finance applications prepared or supported by DHS Financial Solutions are referred to an authorised DHS Financial Solutions Broker or an accredited credit provider for formal assessment and approval. Loan outcomes, interest rates, and lending terms are determined solely by the relevant broker or credit provider.

1. About DHS Financial Solutions

DHS Financial Solutions ABN 94 857 896 903 (“we”, “us”, “our”) is a qualified and experienced loan processing and broker support service provider, specialising in both consumer and commercial finance across Australia.

We hold a Certificate IV in Finance and Mortgage Broking, and our processes align with industry compliance standards. Our role is to assist brokers and clients by providing efficient, accurate, and compliant loan packaging and administrative support.

This website provides information about our services and enables clients and brokers to engage with us professionally.

2. Use of This Website

You agree to use this website for lawful purposes only and in a manner that does not infringe upon the rights or restrict the use of the website by others.

You must not:

Copy, distribute, or modify content without our written permission
Use this website to transmit unauthorised, misleading, or unsolicited communications
Attempt to gain unauthorised access to our systems or interfere with website functionality

We reserve the right to restrict or terminate your access if we believe you have breached these Terms.

3. Services Offered

DHS Financial Solutions provides professional services including, but not limited to:

End-to-end loan processing for consumer and commercial finance
Broker and administrative support services
Application preparation, documentation, and lodgement with authorised brokers or lenders
Settlement coordination and post-settlement compliance support

We act in a purely administrative and support capacity. All lending assessments, approvals, and financial advice are carried out by the authorised broker or credit provider.

We are committed to providing timely and accurate service, generally offering a 12–24-hour turnaround time, unless otherwise agreed. Turnaround times may vary depending on the scope of work, information supplied, or third-party factors.

4. Fees and Payments

All service fees are communicated clearly prior to commencement. By engaging our services, you agree to pay the fees applicable to the selected service.

If a finance application is withdrawn, declined, or does not proceed to settlement, DHS Financial Solutions’ fees remain payable in full and are non-refundable, due to the administrative and compliance work completed during the processing period.

5. Intellectual Property

All content on this website—including text, graphics, images, logos, and service descriptions—is the intellectual property of DHS Financial Solutions unless otherwise stated.

You may not reproduce, copy, distribute, or adapt any part of this website without prior written consent.

6. Privacy and Data Security

DHS Financial Solutions is committed to protecting your privacy and the confidentiality of your information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Where brokers or clients provide credentials (e.g. lender portals, aggregator platforms, or document systems), these are stored securely using encrypted systems and/or locked offline devices. Access is restricted to authorised personnel only.

For more information, please refer to our Privacy Policy.

7. Disclaimer

While every effort is made to ensure the accuracy of information on this website and in our communications, DHS Financial Solutions provides no guarantee as to its accuracy, reliability, or completeness.

Our services do not constitute legal, tax, or financial advice. Clients and brokers should seek independent professional advice before making financial decisions.

DHS Financial Solutions operates as a loan processing and administrative support service only.

We do not offer, sell, or broker finance products.
We do not provide credit assistance or lending recommendations.
All credit advice, product discussions, and lending decisions are handled exclusively by the authorised broker or accredited credit provider.

8. Limitation of Liability

To the fullest extent permitted by law, DHS Financial Solutions is not liable for any direct, indirect, incidental, or consequential loss arising from your use of our website or services.

This includes (but is not limited to) losses resulting from system outages, third-party errors, or delays caused by lenders, aggregators, or clients.

9. Insurance Coverage

DHS Financial Solutions maintains active Professional Indemnity Insurance and Public Liability Insurance to ensure that our operations and clients are protected against potential risks, errors, or omissions that may occur in the course of our work.

Our insurance coverage reflects our commitment to professional standards, ethical practices, and responsible service delivery. Evidence of coverage can be provided upon request by authorised brokers, clients, or regulatory bodies.

10. External Links

Our website may contain links to third-party websites for convenience. DHS Financial Solutions is not responsible for the content, policies, or privacy practices of those websites and does not endorse or verify any third-party information.

11. Changes to These Terms

We may update or amend these Terms from time to time. The latest version will always be available on our website and will include the updated effective date. Continued use of our website or services after changes are made constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Queensland, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

13. Contact Us

If you have any questions about these Terms or our services, please contact:

DHS Financial Solutions
📧 Email: admin@dhsfinancialsolutions.com.au
📍 Address: Helensvale, QLD 4212, Australia
📞 Phone: 0421 074 260